Shipping policy

Shipping Policy

Thank you for shopping with AP x Swatch Royal Pop. This Shipping Policy explains how we process and deliver your orders.

1. Order Processing

All orders are processed within 3 business days after payment has been successfully received.

Business days are Monday to Friday, excluding public holidays.

Orders placed on weekends or public holidays will begin processing on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).

2. Delivery Times

Our standard estimated delivery time is:

5–7 business days after your order has been dispatched.

Please note that delivery times are estimates only and may vary depending on your location, courier services, customs procedures, weather conditions, or other circumstances beyond our control.

3. Shipping Destinations

We currently ship to the destinations available during checkout.

If your country is not listed, please contact us at contact@apxswatchroyalpop.co.uk before placing an order.

4. Shipping Costs

Shipping charges are calculated and displayed during checkout before you complete your purchase.

Any applicable shipping fees will be shown clearly before payment is made.

5. Order Tracking

Where tracking is available, you will receive tracking details by email once your order has been dispatched.

Please allow up to 24 hours for tracking information to become active after receiving your dispatch confirmation.

6. Delays

While we strive to meet our estimated delivery times, delays may occur due to circumstances beyond our reasonable control, including:

High order volumes;
Courier delays;
Customs inspections;
Severe weather;
Public holidays;
Industrial action;
Other unforeseen events.

We are not responsible for delays caused by third-party carriers or customs authorities.

7. Customs, Duties and Taxes

For international orders, customs duties, import taxes, and other applicable charges may be imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated during checkout.

Customs procedures may also affect delivery times.

8. Incorrect Shipping Information

Please ensure your shipping address is accurate and complete before placing your order.

We are not responsible for delays, additional shipping costs, or non-delivery resulting from incorrect or incomplete address information provided by the customer.

If you notice an error after placing your order, please contact us as soon as possible at contact@apxswatchroyalpop.co.uk. While we will do our best to assist, we cannot guarantee changes can be made once an order has entered processing.

9. Lost or Damaged Parcels

If your order arrives damaged or you believe it has been lost in transit, please contact us promptly at contact@apxswatchroyalpop.co.uk.

Please include:

Your order number;
A description of the issue;
Photographs of any damage (if applicable).

We will work with the shipping carrier to investigate and, where appropriate, arrange a replacement or refund in accordance with our Returns & Refunds Policy.