Refund policy

Returns & Refunds Policy

At AP x Swatch Royal Pop, we want you to be completely satisfied with your purchase. This Returns & Refunds Policy explains your rights and the process for returning items purchased through our website.

This policy does not affect your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013 for customers in the United Kingdom.

1. Your Right to Cancel

If you are purchasing as a consumer in the UK, you have the right to cancel your order within 14 days of receiving your goods without giving a reason.

To exercise your right to cancel, please email:

contact@apxswatchroyalpop.co.uk

You then have 14 days from notifying us to return the item.

2. Return Eligibility

To qualify for a refund, items must:

be returned within the applicable return period;
be unused and unworn;
be in their original condition;
include all original packaging, accessories, manuals, protective films and tags;
include proof of purchase or order number.

We reserve the right to reduce the refund if the value of the goods has been diminished through handling beyond what is necessary to inspect them.

3. Items That Cannot Be Returned

Unless faulty or incorrectly supplied, we cannot accept returns for:

personalised or customised products;
gift cards;
items damaged due to misuse, accidental damage or improper care;
products returned without original packaging where the condition has been significantly affected.

4. Faulty, Damaged or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery by emailing:

contact@apxswatchroyalpop.co.uk

Please include:

your order number;
a description of the issue;
clear photographs of the item and packaging.

If the product is confirmed to be faulty or incorrectly supplied, we will, in accordance with your legal rights, offer one of the following:

a replacement;
a repair (where appropriate);
a full refund.

We will also reimburse reasonable return postage costs for faulty or incorrectly supplied items.

5. How to Return an Item

Before returning an item, please email:

contact@apxswatchroyalpop.co.uk

Include:

your order number;
the reason for the return.

We will provide return instructions.

Customers are responsible for return shipping costs unless the item is faulty, damaged or supplied in error.

We recommend using a tracked and insured delivery service, as you remain responsible for the goods until they reach us.

6. Refunds

Once we receive your returned item, we will inspect it.

If approved:

your refund will be issued to your original payment method;
refunds are typically processed within 14 days of receiving the returned goods (or receiving proof that they have been returned, whichever is earlier).

Original standard delivery charges will also be refunded where required by law.

If you selected an upgraded or express delivery option, only the cost of our standard delivery service will be refunded.

Please note that your bank or payment provider may take additional time to process the refund.